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Legal Math - Customer Support


Fixes and Changes
The Windows version of Legal Math has been in distribution since 1999.  During that time, a number of improvements, fixes and changes have been made in order to make the program nicer and easier to use.   Through this web site, existing licensed customers can update to the most recent version of the program -- at a seriously discounted price.
Version 2007 is the current version.  It was last changed in December, 2008. 
Programs prior to Version 2007 will not work in Windows Vista or Window 7 (See note below titled "Why doesn't my Activation Code work - Answer #3"  That note will explain this issue.)
The last most significant changes:
1. Revising the program so that it works with Windows Vista and Windows 7.
2. Optional "grace periods" have been added to the Interest on Irregular Debt feature.  Look at the "Settings" menu of your program.  If it doesn't have "Grace Periods" then you don't have this significant change.  There are now five different ways to define a "grace period."

Frequently asked questions:
  • If I want to purchase, download and install an Update.  Before updating, do I need to have the prior version installed on my computer?
Answer:  No. The file you will be downloading is the Setup file which can be used to install a complete program from scratch.  You can use it to put the program on a new computer.  Save it (burn it) to a CD.  Throw away or delete all prior versions of the Setup file.
 
  • Should I "uninstall" a prior version before I install the Update?
Answer:  No.
 
  • Is there a charge for installing the program on more than one computer?
Answer:  Yes.  The base price of the program for a single computer is $149.  The cost of a license to use the program from or to install the program to the first additional computer is $85.   The cost of a license to use the program from or to install the program to the next additional computer is $65.  More detailed pricing information is available if you go to the screen where you can purchase additional licenses for the copy you already have.
 
  • If I purchase a multi-user license, how can I install the program on the second computer without having to go back through the credit card purchase process?
Answer: Once you have paid for the program and obtained your Activation Code, you can return to the web site using a different computer and download the program a second time.  In fact, you can click here to be taken to the screen where you can download the program. (Remember, you will be downloading a "setup" file, which means you will need to "run" the setup file in order to install the program.)  Alternatively, you can copy the downloaded setup file to a CD or to a USB flash drive and hand carry it over to your other computer.
 
  • Are there any written instructions for the program?
Answer: After you have installed the program, click the Start button from the Windows Desk Top.  Then click "All Programs".  Then locate the Legal Math folder on the All Programs menu.  You will see an icon for Legal Math Instructions from which you can open an Instruction document in Adobe Acrobat format.
 
  • How can I change the name of the Licensed Owner so that the program prints the correct name on program generated reports?  Click here for Answer
     
  • Why doesn’t my Activation Code work? 
Answer #1: Be sure you have typed your name exactly as the name appears on the document sent to you when you first purchased the program.   The Code is "matched" to your licensed name.  If your name changes you may need to obtain a new license and a new Code.  See "Law Firm Name Changes" above.
Answer #2: You might be using an older code with a new program or a new code with an older program.  You get a new Code every time there is a new version.  A common error is to install an older program from an older CD, and then try to activate it with a code for the newer version.  A similar common error is to download and install Version 2007 and then try to activate it with an Activation Code from an older version of the program. 
Most customers have acquired the program by downloading it from the web site, and there is no CD.  If you have a CD for an older version, get rid of it now.  Not by coincidence, the Activation Code for Version 2007 must end "2007".  If it doesn't end "2007", then the Code is for an earlier version or for a different program, and it will not work.  This issue is not solved by merely changing the last four digits of the Code to 2007.
Please see the paragraph below titled "I can't find my Activation Code ..." for some suggestions as to finding the right code for the right program.
 
Answer #3: Neither Program Version 99 nor Program Version 2004 can be properly activated on Windows Vista or Windows 7 -- even if you are using the correct Activation Code.  Substantial portions of the program had to be revised, resulting in Version 2007, in order to make the program work correctly with Windows Vista and Windows 7.  The error message you will receive will indicate that there is a mismatch with the name and the Activation Code, but in fact that is probably not the problem.  The problem is that Windows Vista and Windows 7 have taken control, and have stopped these earlier versions of the program from writing necessary files at the point in time when you click the OK button on the Activation Code screen.  Version 2007 will work correctly for Windows XP, Vista and 7.  For a seriously reduced price, licensed users of Versions 99 and 2004 can update to Version 2007 through this web site.
 
  • I can't find my Activation Code / Password.  How can I get a copy sent to me right away?  Click here for Answer.
     
  • How do I move data files so they are available to the program on my new program?  Click here for Answer
     
  • What is the Current Version of the program:   Answer: The current version of the program is 2007.
     
  • I can't find my CD and need to install the program to a new computer: 
     
Answer: Most customers first obtained their program on line and never had a CD.  So it's not really lost.  A CD is no longer necessary.  Existing licensed customers of Version 2007, who wish to install the program to a new computer can download and reinstall the program from this web site. There is no charge.  Scroll to the bottom of this screen where there is a link that will take you to where you can download Version 2007
  
If you only have a single computer license, you should first make arrangements to pay the extra cost for additional licenses.  Click here to purchase additional licenses. 
  
  • My old computer died and I need to install the program to a new computer:
    Answer: Most customers first obtained their program on line and never had a CD.  A CD is no longer necessary.  Existing licensed customers of Version 2007, who wish to install the program to a new computer can download and reinstall the program from this web site. There is no charge.  Scroll to the bottom of this screen where there is a link that will take you to where you can download Version 2007
      
    If you only have a single computer license, you should first make arrangements to pay the extra cost for additional licenses.  Click here to purchase additional licenses. 
      
     
  •  Where can I download the current version (Version 2007)? 
Scroll to the bottom of this screen where there is a link that will take you to where you can download Version 2007.  The usual assumption here is that  you have already purchased a license to use Version 2007 of program, you already have your Activation Code, and now you need to install or reinstall Version 2007 to a new or different computer.  If you have not yet purchased Version 2007, you first need to make financial arrangements and get a new Activation Code.
 
  • Version 2004 users who don't want to update to the new Version 2007:  I can't find my licensed copy of the Version 2004 Setup file.   I think I received it on CD -- or I may have downloaded from the web site -- but I didn't take good care of it, and now it is lost, lost, lost. Where can I get a replacement copy of the prior version of the program?  (Warning: Version 2004 will not work with Windows Vista or Windows 7.  See note above titled "Why doesn't my Activation Code work - Answer #3" that explains this issue.)
    Answer: You can download Version 2004 right here. The first time you run the program, after you download it and install it, you will need your previously furnished Activation Code. If you don't have a copy of your Activation Code, you can get a copy of your code from this web site. See above.
     
  • I need to download the current version (Version 2007) of the Legal Math program.
Click here to download Version 2007 of the Legal Math program. 
It won't do you any good to download the program unless you have already purchased or intend to purchase the program. The program requires a unique activation code to become operable.  This code is available only after payment arrangements have been made.

Return to the Legal Math Page

February 17, 2013

 

 

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