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Oklahoma Child Support - Customer Support

Top four frequently asked questions:
  1. Current VersionThe current version of the program is 2009.  The most recent change was made in July, 2009 to reflect the new law which became effective on July 1, 2009. 
  2. Is there a charge for installing the program on more than one computer?   Yes.  The extra charge is $29.  That is not $29 per extra.  Just $29 gets you the right to put the program on two or more machines.  Please contact Custom Legal Software to make arrangements to purchase the multi-user license.   [The licensing terms for the program known as Legal Math are not the same.  Please see the Legal Math customer support pages to read about those different terms.] 

  3. How can I change the name that prints on the Worksheets?  Send an email to the home office with your new name, and a new Activation Code to match that name will be sent to you.
  4. Where can I download the current version (Version 2009)?  Scroll to the bottom of this screen where there is a link that will take you to where you can download Version 2009.  The usual assumption here is that  you have already purchased a license to use Version 2009 of program, you already have your Activation Code, and now you need to install or reinstall Version 2009 to a new or different computer.  If you have not yet purchased Version 2009, you first need to make financial arrangements and get a new Activation Code.
  5. Where can I download the prior version of the program (Version 2004)?   Too old. Now obsolete. No longer available.

More Frequently asked questions:
Are there any written instructions for the program? [Answer]

Is there a charge for installing the program on more than one computer? Yes.  There is a $29 charge for a license to allow you to use this program on all of the computers used in your professional practice.  [The licensing terms for Legal Math are not the same.  Please see the Legal Math customer support pages to read about those different terms.]

If you wish to install the Oklahoma Child Support program on more than one computer, you will need a multi-computer license.  Contact the home office to purchase a multi-computer license for the copy of the program you already own.

How can I change the name that prints on program generated reports?   Send an email to the home office with your new name, and a new Activation Code to match that name will be sent to you.
How can I get a copy of my Activation Code
  1. The Code, formerly known as the Password, was originally furnished to you via e-mail (or on a real white piece of paper if you purchased the program by mail).  The instructions suggested that you make a file folder in which to store that Code.  Possibly you made such a file and can find the Code in the file cabinet.
  2. If you have an existing occurrence of the program that can be opened on some other computer in your office, you can find the Code by clicking on the top line menu item called Registered Owner.  Then click Change Name of Registered Owner. You might also find the Code by clicking either of the top line menu items: Activation Code or About.
  3. Your Activation Code must "match" the program for which it is being used.  Each product has a different code.  And each substantial update of a single product has a different code.  The name of the product and its version number are always written on the documents furnished at the time of original purchase.
Everything needed to know about Activation Codes: [Answer]
How can the program be used to calculate child support when the parties share time 50/50?  The program always needs to know which parent has the most overnights.  The closest it can come to 50/50 is 50.14/49.86.  The child support statute is structured in such a way that "most overnights" is the trigger for who pays whom.  Also, 365 divided by two is not an even number.  The difference is almost always just a few dollars.
How can the program be used to calculate Split Custody (where one parent has at least one child most of the time and the other parent has at least one child most of the time)  This requires doing two worksheets, one for each household.  Be sure to list expenses for a particular household only on that household's worksheet.
New!  Shared time calculation confusion: In a shared time case, you may expect to see a lower payment being required of a party as that party spends more time with the child. What you may be seeing, however, is that the payment gets higher, first at 121 overnights, and then decreases at an accelerating rate as overnight visits are increased beyond 132.  Discussion
  
 

February 12, 2013

 

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Where are the Instructions?
An instruction file is copied to computer when you install the program.  It is copied to a “sub folder” in the same folder to which the program is installed.  To access this file, exit the program and click the Start button on the Window's desk top.  Then click Programs to open the Programs menu.  Locate the Oklahoma Child Support folder.  Click to open this folder and you will see an Instruction file in Adobe Acrobat (.pdf) format.  Double click to open the instruction file in Adobe Acrobat.

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Activation Code Explained
When does one need an Activation Code [a.k.a. "password"]? 
An Activation Code is needed when the program is first installed. The Activation Code is a unique set of numbers that will only work when matched to your name.
What is the Activation Code for?
The Activation Code requirement keeps the program from being used by too many unlicensed, unauthorized program "borrowers".
Is the Activation Code needed when a program is updated?
If the program being installed is not a "substantial" update to a program previously licensed, there is no need to enter the Activation Code if the program update is installed to the same folder on the same computer where the original program is to be found.  A substantial update (one for which you need to pay) will require a new Activation Code. 
Where can a program Activation Code be found or obtained?  
Existing users: If you already have a license to use the program, you can run an existing occurrence of the program and find the activation code  by clicking Licensed (or Registered) Owner / Change Name of Licensed (or Registered) Owner on the top line menu of the first screen (photo screen).  The Activation Code is also also available by clicking About on the top line menu.
Alternatively, look for your Activation Code either: (1.) On the paper sent to you when you first purchased a license; (2.) In an email sent to you when you first purchased a license or (3.) On a print out of the web page that was furnished to you when you first purchased a license.  If all else fails you can get a copy of your Activation Code by sending the home office an email with your new name, and a new Activation Code for the new name will be sent to you.
New users: If you are a new user, an new Activation Code can be obtained by making payment arrangements after contacting Custom Legal Software.  See: www.legalmath.com/oklahomachildsupport
Why doesn’t my Activation Code work? 
Be sure you have typed your name exactly as the name appears on the document sent to you when you first purchased the program.   The Code is "matched" to your licensed name.  If your name changes, you need to obtain a new Code.
Endings and Introductory Phrases:
In most cases, your Activation Code will work with your name or your law firm name even if you add a phrase to the beginning such as "Law Office of …" or "The Law office of …" or if you add a phrase to the end such as "P.C.", "LLC",  "& Associates" , "Attorney at Law", "Jr."  These examples are just a few of the possibilities. Try adding whatever you want to see if it works. If not, call or write for assistance.
Law firm name changes:
If the name of your firm changes, you will need to obtain a new Activation Code to match the new firm name.
Warnings and Provisos:
If a law firm dissolves and a former associate, partner or shareholder calls to get a new Activation Code, the person getting the new Activation Code should be the one who is entitled to continuing ownership of the license to use the software. Separate financial arrangements will need to be made with other former associates, partners or shareholders before they can begin using the program.
I have already purchase my license to use the program.  Now I need to download the current version (Version 2009) of the Oklahoma Child Support program.
Click here to get to the screen where you can download Version 2009 of the Oklahoma Child Support program.  When you are given a choice to Run or Save, select Run.
It won't do you any good to download the program unless you have already purchased or intend to purchase the program. The program requires a unique activation code to become operable.  This code is available only after payment arrangements have been made.

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February 12, 2013
 
 

 

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